Weekly Musings: The Importance of Cultural Fit at Key Hyundai

Solution Providers not Product Pushers

Dear Fellow Solution Providers

Happy Early Halloween!  I’m busy each night working on a Katy Perry costume for my seven year old.  What are you or your kids going to be for Halloween?  At Halloween, we pretend to be something that we are not.  It’s fun to get outside of ourselves and act like another character.

In our day-to-day lives, though, who we are is as important as what we do.  I recently read a blog post by Dave Cummings about the importance of culture in the work place and that culture can even trump productivity.  This plays out all the time in major league sports.  Take Manny Ramirez on the Red Sox.  His production lead them to two World Series, but his lack of culture fit caused him to ultimately divide the team.  The Red Sox had no choice but to trade him.

It’s an interesting topic.  It is one of the constant challenges you have when you’re a business owner.  Here are some questions that the author of the blog post suggested you should ask yourself when evaluating a potentially poor cultural fit:

  • Do you look forward to seeing the person each day in the office?
  • How much productivity is lost by good corporate culture fits working with the non-corporate culture fit?
  • What type of precedent does keeping a bad cultural fit set for future culture decisions?
  • What are the worst possible scenarios when this person is let go?

You and your team members are what make Key Hyundai great.  I love the teamwork and the camaraderie that I feel when I walk through both dealerships.  It is my obligation to make sure that I am constantly thinking about and nurturing our corporate culture.  Whenever we have a problem employee, we always ask ourselves, are they a good cultural fit?  If they are not, that is the first issue we have to address.  It’s only fair to the other 99-team members.  What are your ideas on the concept that cultural fit trumps productivity?  Is there anything we can be doing better to promote a positive corporate culture?  As always, I value your input.


Jill Merriam, Dealer For the People

PS:  Thank you for continuing to live our mission statement, “we are solution providers and not product pushers and we believe everyone wants to drive a nicer, newer car. And, we want to keep you car fun and safe to drive for as long as you wish to drive it.”

About Jill Merriam

I am a car dealer (http://www.keycars.com), a Mom to my little loves and a wife to my hubby Rob. I am addicted to my mission to be help people drive nicer, newer cars, leadership development and leading a fulfilling life. I hope you enjoy my musings.
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