Tag Archives: Seth Godin

Weekly Musings: What Does Leadership by Coaching Mean to You? (Part 2)

A customer recently asked me how we use Studer’s Pillars of Excellence to provide amazing customer experiences.  Here is my unedited response to him: I have to admit, I have never heard of Studer’s Pillars of Excellence.  However, we do … Continue reading

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Weekly Musings: Don’t Wait Until [fill in the blank] Happens

I write a weekly letter to our employees at Key Hyundai of Manchester and Key Hyundai of Milford.  It goes in their paychecks every Friday.  Our misison at Key Hyundai is that we are solution providers and not product pushers … Continue reading

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